National Advance Exchange Service
(Installation & De-Installation)

 

Last Mile Home’s advance exchange program offers your company a way to manage complex and time-consuming product exchanges that save sales and build customer relationships. When your phone technicians cannot pinpoint a functionality problem and on-site repair has either not succeeded or isn't appropriate, LMH offers a service designed with your customer’s convenience and satisfaction in mind.


We recognize that every product has a defect rate, and when your customer receives a product that does not function properly, we ensure a fast and effective, single source, on-site service event to maximize efficiency and minimize interrupting your customer’s life. We manage all the details including calling your customer prior to the delivery to schedule an appointment, delivering the new unit, providing either Basic or Deluxe service which includes a certified technician, and then shipping the defective product back to your warehouse or repair depot.

 

We offer your clients a 4-hour delivery window as well as provide them with our toll free number and a tracking number so they are always informed about the progress of the exchange.


 

National Flat Panel Whole Unit Installation & De-Installation Services
(Advance Exchange) 		BasicDeluxe
Two Trained service providers(b)xx
Disconnect existing surface route cables from tuner source. x
Disconnect signal from existing, A/V equipment and signal source(s) x
Disconnect exisitng A/C (Power source)xx
Disconnect up to 5 floor or stand mounted speakersxx
Professionally disassemble manufacturers stand, when appropriate. x
Remove Flat Panel TV from the wall mount bracketxx
Repackage existing Flat Panel TV in packaging from replacement Flat Panel TV.xx
Remove Flat Panel TV from home.x 
Position replacement Flat Panel TV in the home according to homeonwer's specifications. x
Surface route cables to tuner source.  
Connect and verify signal from existing, A/V equipment and signal source(s)(a)  x
Connect to A/C (Power source) x
Program TV remote to control compatible equipment.(b) x
Demonstrate product features and train on basic system operation x
Connecting up to 5 floor or stand mounted speakers  x
Professionally assemble manufacturers stand, if included xx
Mount and secure Flat Panel TV on the wall mount bracket x
Once completed, perform a final check that all services were performed to client's satisfaction. x
Remove all debris, so home is left as it was when entered.xx
(a) All disconnections of A/V cables, tuner source cables, A/C and speaker wire must be done by customer. Basic Service supports only lifting, packaging and the exchange of the Flat Panel TV. Deluxe Service must be purchased for a complete installation and deinstallation whole unit exchange
(b) Service includes a minimum of one certified technician.


Call us today and ask about our National Advance Exchange options.

866-515-9875