There are two critical elements in the furniture industry to secure high customer satisfaction when it comes to delivery – communication and accuracy. The ability to accurately schedule a delivery and then to accurately update customers on the progress of that delivery goes a long way toward customers feeling they are part of the process.
Last Mile Home partners with Dispatch Track technology to achieve best practices in home delivery. The technology as implemented by Last Mile Home distribution centers accurately schedule routes for maximum efficiency. Once on the road, drivers supplied with tablets keep everyone in the loop of changing events giving customers an accurate time window to accept their furniture. That time window can be within 30 minutes of delivery giving customer tremendous flexibility to plan their day.
“Customers understand that drivers have to deal with traffic, weather, and potential installation delays that can happen during the day. Customers just want to be updated so they can plan accordingly. Using Dispatch Track – customers of retailers who use Last Mile Home can log on to the furniture retailer’s website and track their furniture as it leaves our facility on the way to their home,” said Dennis McGrath Business Development Manager of Last Mile Home. This gives them up to the minute information and closes the communication loop so everyone, including the customer, can be efficient with their time.
Contact Dennis McGrath or Brian Tennant at Last Mile Home about how this close looped system can improve your logistics.